Introduction
Welcome to FoldX.
By using our services, you agree to these terms.
Our objective is simple:
Provide a structured, reliable fabric care system — with clarity, consistency, and accountability.
1. Definitions
For clarity within this document:
- “FoldX” / “We” / “Our” refers to the FoldX service and its operators
- “User” / “Customer” / “You” refers to any individual using our services
- “Services” include laundry, dry cleaning, shoe & bag care, and related offerings
- “Order” refers to a service request placed by the user
2. Service Overview
FoldX provides structured fabric care services including:
- Laundry and dry cleaning
- Shoe and bag cleaning/restoration
- Pickup and delivery services
- Premium care add-ons
All services are performed using defined workflows to ensure consistency and quality.
FoldX is a system — not a traditional laundry service.
3. Eligibility
By using FoldX services, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into agreements
- The information you provide is accurate and complete
4. Booking & Order Process
4.1 Booking
- Orders can be placed through the website, app, or supported channels
- Booking typically takes less than 30 seconds
4.2 Confirmation
- Once an order is placed, it is automatically processed
- You may receive confirmation via SMS, WhatsApp, or email
4.3 Modifications
- Orders can be modified or rescheduled before pickup
- Changes may be subject to availability
No manual follow-ups required — our system handles execution.
5. Pickup & Delivery
5.1 Pickup
- Pickup is scheduled based on your selected time slot
- You are expected to hand over garments at the scheduled time
5.2 Customer Availability
- If you are unavailable, alternative arrangements should be made
- Missed pickups may require rescheduling
5.3 Delivery
- Delivery timelines are shared during booking
- FoldX aims to maintain consistent turnaround times
5.4 Delays
Delays may occur due to:
- Weather conditions
- Operational constraints
- Unforeseen circumstances
We prioritize reliability — but maintain transparency when delays occur.
6. Pricing & Payments
6.1 Pricing Structure
Pricing depends on:
- Type of garment/item
- Service selected
- Level of treatment required
6.2 Transparency
- All pricing is communicated clearly
- No hidden charges
6.3 Payments
Accepted methods include:
- UPI
- Debit/Credit Cards
- Online payments
- Cash (where applicable)
6.4 Payment Timing
Payment may be required before or after service completion depending on the service type.
7. Cleaning Process & Limitations
7.1 Fabric-Based Treatment
Each item is treated based on:
- Fabric type
- Condition
- Manufacturer instructions (where available)
7.2 Stain Removal
- Stain removal is attempted using professional methods
- However, complete removal is not guaranteed in all cases
7.3 Wear & Tear
- Pre-existing damage may become more visible after cleaning
- FoldX is not responsible for natural wear and tear
7.4 Delicate Items
- Special care is taken for delicate garments
- Risk remains due to fabric sensitivity
We optimize outcomes — but respect material limitations.
8. Shoe & Bag Care Terms
Services include cleaning, conditioning, and restoration. Results depend on:
- Material type
- Damage severity
- Usage history
Important
- Deep scratches, cracks, or structural damage may not be fully reversible
- Color variations may occur during restoration
9. Customer Responsibilities
You agree to:
- Provide accurate item information
- Remove valuables from garments before pickup
- Inform us about delicate or special-care items
- Ensure availability during pickup/delivery
FoldX is not responsible for valuables left inside garments.
10. Damage, Loss & Liability
10.1 Standard Care
All items are handled with professional care and structured processes.
10.2 In Case of Damage
- Incidents are reviewed on a case-by-case basis
- Liability is limited to a reasonable compensation amount
10.3 Compensation Policy
Based on:
- Item value
- Age and condition
- Service type
10.4 Exclusions
FoldX is not liable for:
- Pre-existing damage
- Color fading due to fabric nature
- Manufacturer defects
- Unlabeled garments
11. Cancellations & Refunds
11.1 Cancellation
- Orders can be cancelled before pickup
- Late cancellations may incur charges
11.2 Refunds
Applicable only in specific cases:
- Service not delivered
- Verified quality issues
11.3 Processing Time
Refunds may take several business days depending on the payment method.
12. Service Availability
Services are available in selected locations. Availability may vary based on operational capacity.
FoldX reserves the right to:
- Modify service areas
- Limit service access temporarily
13. Intellectual Property
All content related to FoldX including:
- Branding
- Website content
- Logos
- Design systems
…is the property of FoldX and cannot be used without permission.
14. Privacy
Your use of FoldX is also governed by our Privacy Policy.
We collect and use data responsibly — only to improve service delivery.
15. Force Majeure
FoldX is not liable for delays or failures caused by events beyond control, including:
- Natural disasters
- Government restrictions
- Technical failures
- Supply chain disruptions
16. Termination of Service
We reserve the right to:
- Refuse service in case of misuse
- Suspend accounts violating terms
- Terminate service access if necessary
17. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of applicable local courts.
18. Updates to Terms
FoldX may update these Terms from time to time. Changes will be reflected on this page.
Continued use of services implies acceptance of updated terms.
Final Note
FoldX is built on structured systems — not uncertainty.
These Terms exist to ensure:
- Clarity
- Fairness
- Consistency
For both you and us.
Because great service is not just about results —
it’s about setting the right expectations.
